TERMS AND CONDITIONS OF DISTANCE SALES
This Agreement is executed pursuant to the statutory obligation to conclude a contract for sales conducted online, in accordance with the Regulation on the Implementation Principles and Procedures of Distance Contracts published in the Official Gazette dated June 13, 2003, No. 25137, under the terms and conditions set forth below:
ARTICLE 1 – SUBJECT
The subject of this Agreement encompasses the rights and obligations of the parties pursuant to the provisions of Law No. 4077 on Consumer Protection and the Regulation on Implementation Principles and Procedures of Distance Contracts regarding the sale and delivery of the service provided by the SELLER to the BUYER, the specifications and sales price of which are defined below.
ARTICLE 2.1 – SELLER INFORMATION
Corporate Title: ETGİ GRUP BİLİŞİM A.Ş. (hereinafter referred to as “ETGİ GRUP”)
Address: Üniversiteler Mah. 1596. Cadde No: 95/55, Beytepe, 06800 Çankaya / ANKARA / TÜRKİYE
Telephone: +90 312 344 88 83
E-mail: bilgi@ex.etgigrup.com
ARTICLE 2.2 – BUYER INFORMATION
The individual making a payment as a customer on www.vedubox.com. The address and contact details provided at the time of payment shall serve as the basis.
ARTICLE 3 – CONTRACTED SERVICE INFORMATION
The nature of the service, sales price, and payment method consist of the details finalized at the time the purchase transaction is completed.
ARTICLE 4 – GENERAL PROVISIONS4.1. The BUYER declares that they have read and reviewed the preliminary information regarding the essential characteristics, sales price, payment method, and delivery of the contracted service specified in Article 3, and have provided the necessary confirmation in electronic format.
4.2. The service subject to this Agreement shall be delivered to the e-mail address registered by the BUYER at the time of payment within the announced timeframe, provided that it does not exceed the statutory 30-day limit, depending on the type of service purchased.
4.3. ETGİ GRUP shall not be held liable for delivery failures resulting from issues originating from the e-mail address provided by the BUYER during payment.
4.4. For the delivery of the contracted service, it is mandatory that confirmation of acceptance of this Agreement is granted on www.vedubox.com and that the full amount is paid using the BUYER’s selected payment method. If, for any reason, the service fee is unpaid or canceled in bank records, ETGİ GRUP shall be released from its obligation to deliver the product.
4.5. In the event that ETGİ GRUP cannot deliver the contracted service within the stipulated timeframe due to force majeure, it shall be obligated to notify the BUYER. In such cases, the BUYER may exercise their right to cancel the order. Upon order cancellation, the amount paid by the BUYER shall be refunded in full as a lump sum within 10 days.
ARTICLE 5 – RIGHT OF WITHDRAWAL5.1. The BUYER has the right of withdrawal within three (3) days from the delivery of the contracted service to themselves or to the designated person/entity at the specified address. To exercise this right, written notification must be submitted to ETGİ GRUP via e-mail within this timeframe. The product fee shall be refunded to the BUYER within seven (7) days following the receipt of such notification.
5.2. If the payment was made using a credit card or a similar payment card, the BUYER may request cancellation of the payment transaction on the grounds that the card was used without their consent or unlawfully. In such cases, the card issuing institution shall refund the payment amount to the BUYER within 10 days of receiving notice of the objection.
5.3. In the implementation of this Agreement, Consumer Arbitration Committees up to the value limit declared by the Ministry of Industry and Commerce, and Consumer Courts at the domicile of ETGİ GRUP shall have jurisdiction.
5.4. Upon finalizing the order, the BUYER shall be deemed to have accepted all terms and conditions of this Agreement.
