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Accelerate your customer support operations by combining voice, video, live chat, and messaging channels into a single integrated platform. Obtain your Zoom Contact Center enterprise license and local telecommunications integration support with the assurance of ETGİ Grup, the authorized distributor in Turkey.
Enable your customers to switch from voice or text chat to live video calls with a single click, visually resolving complex technical issues or authentication steps.
Zoom AI Companion analyzes customer sentiment in real time, routes calls to the most competent representative, and automatically generates summaries at the end of the call.
Integrate with leading CRM tools like Salesforce, Zendesk, and ServiceNow with a single click; enable customer representatives to instantly connect with in-house subject matter experts (SMEs) when needed.
Traditional call center infrastructures (CCaaS) are cumbersome, have high hardware costs, and operate in silos. Zoom Contact Center offers an omnichannel support experience in the familiar Zoom interface. By providing customer representatives with real-time AI companion support, it increases first-call resolution (FCR) rates and reduces operational costs.
40% Shorter Time to Resolve (AHT) and Omnichannel Management on a Single Screen.
